Check if the USB port on your device is working or not. In fact, a few months ago, Microsoft tech support remoted (for 2 hours) into my PC and was unable to get the mouse functioning (it had been previously working). If I power off/on the device, it will then show paired/connected in the bluetooth settings page. Follow these steps to uninstall your Bluetooth adapter driver-. Now, click on “Devices“. I then selected "Add Bluetooth and other devices". If I do a restart, the mouse and keyboard go back to being paired, but not connected. But before going ahead for the fixes, attempt these initial workarounds, which can solve your problem with minimal efforts. The Microsoft support tech. Wait until fully charged, then unplug and the Bluetooth with have automatically paired. Let’s keep the reasons aside and let’s focus on the solutions. The Keyboard does turn off to save power if you don't use it, reconnection is about 2-3secs. technical support services. ). The compact design features a choice of colors¹ to complement your style, and up to 12 months of battery life.² On the keyboard I press a small button for 3 secs to put it in pairing mode. It pairs, but it is then not listed in Windows under Mouse, keyboard, & pen but instead under "Other devices". 3. If it's turned off, it might appear as Not connected. Because BT4.1 supports connection with only one known device at a time. As the next step, you need to click on the “Search automatically for updated driver software“. How satisfied are you with this discussion? Make sure Microsoft Modern Keyboard with Fingerprint ID is charged, and paired to your PC. 3. Uninstall BT driver and reboot as prescribed in the article. I then selected the "remove device" button. Windows 10 and bluetooth keyboards - posted in Windows 10 Support: This seems to be an ongoing issue, but I have yet to see a resolution for it. Hitting disconnect or Remove device at this point causes the headphone to go into pairing mode again. Mail your details to, Bluetooth icon is missing from Windows 10 [Fixed], How to Forcefully Remove a Bluetooth Device in Windows 10, How to check the Bluetooth version on your Windows 10 PC, Fix- Bluetooth Not Showing in Device Manager icon Missing in Windows 10, Fix Windows 10 Bluetooth Missing [Solved], Bluetooth Not Working on Windows 10 [Solved], All RAM is not usable in Windows 10 PC Fix, Bluestacks BSOD Error Code 0x00000667 in Windows 10 Fix, How to Fix vssvc.exe high disk usage and what is vssvc.exe, How to Fix atikmdag.sys BSOD Errors in Windows 10, How to Fix ‘Driver PNP Watchdog’ BSOD Error In Windows 10, How to Fix ‘NETIO.SYS’ BSOD Errors In Windows 10, How to Fix Second Monitor Not Being Detected Issue In Windows 10, How to Fix STATUS_DEVICE_POWER_FAILURE Error in Windows 10, Desktop Window Manager Stopped Working Fix in Windows 10. Greetings! If your Microsoft bluetooth mouse 3600 stopped working, 1. remove the device from the Bluetooth connected devices, 2. https://www.microsoft.com/accessories/en-us/products/mice/bluetooth-mobile-mouse-3600/pn7-00001#techspecs-connect  (chose downloads then download mouse and keyboard center for your windows version "will be detected automatically" ). There are some simple solutions which can fix your problem. In my case, that was the Sculpt Touch Mouse. Activate pairing mode. 5. technical support services. 4. Pairing the devices didn't work via GUI so I opened a terminal, ran bluetoothctl and then scan on but still can't see the MAC address of the mouse. On the taskbar, select action center (or), then select Bluetooth to turn it on. The issue is that it loses connection after about 10-15 idle minutes. The only hint that it's not paired successfully is the blue flashing LED on the keyboard that still flashes. Connect your keyboard Press and hold the pair button on the bottom of the keyboard for 5 seconds, until the LED starts to flash. If you have previously paired your Windows system with the keyboard, but it does not seem to function, follow these steps to troubleshoot the issue (you can also refer to the release notes for any further issues you may encounter). 1. On Windows 10 desktop, and Lenovo Win10 laptop, "Settings" shows a Bluetooth mouse as paired and connected, but mouse not works. Now, reboot your computer and after rebooting you should be able to connect the Bluetooth device with the computer. Now, click on “Bluetooth & other devices“, and on the right pane, you should see a switch “ON” under the “Bluetooth” option. A full-sized keyboard with built-in number pad and mouse will keep you productive at your desk. Thanks again! Some products might not be available in your country or region. 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