One of the reasons why hospitality can be so difficult to work in is because it’s almost always hectic. Common work activities listed on Hotel General Manager example resumes are handling budgets, recruiting and training staff, resolving … If you possess the skills on this list, there’s no reason why you can’t be successful, either. Reliability and stamina are essential in hotel management. She has experience writing instruction manuals, research, fiction, nonfiction and poetry, and she also reviews Orlando local music for "Orange Ave Lab" magazine. . You will also need excellent numerical, verbal and written communication skills. You will also want to make sure rooms are properly cleaned before guests receive their room keys. Problem-solving skills. What other skills do you think are important in this field? Hotel managers make sure their staff is providing friendly service and the hotel building and room facilities are in good condition. If you’re going to work in hospitality, then regardless of your role, you’re going to have to work hard. You will need to let employees know whether or not they are doing their jobs correctly in a way that will encourage them rather than frustrate them. Essentially, customer service is about being both positive and proactive. The average Hotel Manager salary in the United States is $110,602 as of November 25, 2020, but the range typically falls between $78,478 and $143,947. If your staff is stressed out or worried about job security, they most likely will not provide the best customer service, and hotel business could suffer accordingly. Above all else, the one thing that can make or break you in hospitality is your ability to meet customer expectations. You will also need to turn on your smile for customers and let them know why staying at your hotel is a good decision. Listening to customers' concerns and needs will reflect well on your hotel and encourage repeat business. Managing stress is important in a hotel manager's career because, if your staff sees that you are anxious and upset, they will often become anxious and upset. County health inspectors may visit your hotel at random to make sure you are following guidelines. According to American social and organizational psychologist Robert Katz, the three basic types of management skills include: They take on a variety of duties including managing everything from accounting, sales, business development, and customer service. Hotel General Manager Career *A job as a Hotel General Manager falls under the broader career category of Lodging Managers. As a hotel manager, you may also be creating staff schedules, booking reservations for VIPs and making sure the hotel restaurant is running efficiently. At work, you will be managing employees from all departments as well as working with customers. After all, you’ll have to adapt to new faces constantly and build relationships from scratch all over again. Hotel managers must be able to handle stressful situations with care, pay attention to detail and have excellent communication and listening skills. Each day, you will be dealing with people from a variety of backgrounds, ages, nationalities and temperaments, so it is important that you can communicate in a way that is both clear and understandable, as well as representative of your employer’s brand. Luke earned a Bachelor of Arts in technical communications and creative writing from the University of Central Florida in 2010. This Specialization covers the basics of hotel demand management, distribution, and revenue management. Whether it’s for a part-time summer job or an entire career, the basis of everything you will need is the same. As a result, your ability to be culturally aware and adapt to attitudes and norms that are different from your own is crucial to building a successful career. Because the manager's job is pivotal to the hotel, many work over 40 hours a week. Wavebreakmedia Ltd/Wavebreak Media/Getty Images, Bureau of Labor Statistics: Lodging Managers, H Careers: Why Listening Skills are Needed in Hospitality Management, U Links: Hotel Management School -- Hotel Management Training, Education, Course, Degree, All Business: Understanding Restaurant Health Codes and Inspections, Career Overview: Hotel and Lodging Management Careers, Jobs and Training Information, U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: Lodging Managers. Do you work in hospitality? The hotel must be run according to specific standards. After all, hospitality is all about providing outstanding service and leaving customers with a smile on their face, which is a role that isn’t necessarily suited to everybody. You will need to communicate with your staff to make sure their schedules work for them and let them know when the hotel will be busy, for example, if a large amount of wedding guests have booked rooms one night. the ability to use your initiative. Given the high turnover rate within the industry, this can be challenging. Skills Needed for Hotel Management. Hotel general managers skills and qualities revolve around professional troubleshooting. Hotel managers play a key role in the management and development of a hotel business (or a motel, resort, or holiday village). If you speak French, for example, then there could be operations and/or management opportunities available to you on a more senior level, such as in a customer liaison or relationship management role. The jobs requiring this skill have decrease by 77.63% since 2018. This article is an updated version of an earlier article originally published in March 2015. Marianne Luke has been writing professionally since 2005. Key skills for hotel managers. Responsible for maximizing operational efficiency and profitability. Whether it’s within a particular hotel department, in a busy kitchen or as part of the bar staff, you need to be able to work well with others, especially during busy periods. People skills are imperative, because hotel managers must know how to understand and satisfy the needs of customers and employees alike. In order to be successful, though, there are a core set of skills that you will need to possess. Walk through your hotel and check rooms at random to make sure your staff is keeping up with the cleaning. If you listen to them and work with them to improve the situation, you will improve the satisfaction of customers as well. For example, if your cleaning staff skips cleaning some rooms or the cooks fail to follow restaurant health codes, you may become bombarded by customer complaints on top of keeping track of your staff. An Elite CafeMedia Publisher - Update Privacy Preferences. They must be able to think of creative and practical solutions to problems in a fast-paced environment. In hospitality, regardless of your role, you will always only ever be one cog in a much larger machine. Yeah, it’s in your job title. They also need to be strong problem solvers. Being a Hotel Manager monitors all operating costs, budgets, and forecasts. Alternatively, if a customer has very specific dietary requirements, you could consult with the chef on their behalf to offer a tailored alternative solution. A university degree or diploma in hotel management or a related field with experience in opening, managing or re-positioning a hotel with clear track record. Skills and knowledge. Attention to detail is an essential skill for a hotel manager. CareerAddict is a registered trademark of DeltaQuest Media. Clear understanding of the hotels business strategies then set goals and to determine action plans … Hotel Manager: It is important for the hotel manager to be involved in all aspects of the hotel operations. Because the manager's job is pivotal to the hotel, many work over 40 hours a week. Language skills can also benefit your career in the long term, too. Your customers will not always share the same values, belief systems and perceptions, so it’s important to take this into account when trying to help them feel more comfortable. Also referred to as a Hotel Operations Manager. As already mentioned, you want your customers to come back, so the ability to build and cultivate relationships can make a big difference. Therefore, to help you determine whether you have what it takes to make your way in this field, we’ve compiled a list of the key attributes required. When applying for such a position you will have to demonstrate teamwork, leadership, budgeting, strategic thinking, customer service, and a thorough understanding of your specific business—whether that means being able to speak intelligently about … Communication is one of the most important skills you will need as a hotel manager. Oversees property maintenance and appearances. Here are the top 10 skills needed in the hospitality industry. Indeed, languages are a plus in any industry, so why not consider taking a class? It also means keeping your cool and not reacting negatively when dealing with an angry or irate customer, especially at the end of a long and tiring shift. Best-paid skills and qualifications for hotel managers. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Due to the wide availability of jobs and the positive economic impact it has on local communities, hospitality is an important industry. Strong communication skills are highly valued in every industry, but especially so in hospitality and tourism. On the low end, lodging managers earned a 25th percentile salary of $37,520, meaning 75 percent earned more than this amount. Assisted the General Manager in preparation of forecasts and reports as well as in the development, … This is why taking the time to listen to what people around you are saying is important; employees' concerns about the work environment can cause them to be less friendly and not work as efficiently. Hotel Manager manages all aspects of the hotel property including operations, staffing, and customer satisfaction. Make sure you know the skills that are required for a job as a guest services employee and highlight those skills when applying for jobs. It’s likely that you will be on your feet for most of the time, working long shifts for little reward – all while maintaining a cheerful and friendly façade in front of customers. Most recommended skill. Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management Minimum 5 years management experience at a full service hotel, resort or cruise ship Strong organizational skills and effective communication skills (English) Willingness to work long … It’s also hugely varied; whether you choose to work in hotels, catering, beverages, cruises, events or nightlife, there are hundreds of roles on offer, with many choosing to stay in the sector long term and work their way up the ladder. Card payments collected by DeltaQuest Media, company no. Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Even if it’s just a part-time role while you’re studying, these are key soft skills that are highly sought-after in any workplace. Focus on leadership, not management. 548227, reg. However, if you fail to listen to what each person is saying, you might miss an important issue with the hotel or give customers the idea that your hotel doesn't care their needs or business. Whether it’s spotting billing or administrative errors at reception or noticing that a particular ingredient is past its best in the kitchen, it’s the little things that can make a big difference. Interpersonal skills are those gained by interacting with people around you. As a hotel manager, you will likely be dealing with multiple employees and customers at the same time. This means learning how to prioritise and manage your time effectively, while you’ll also need to be able to handle pressure and remain calm when things get chaotic. They may also hire staff, work with marketing and the hotel's finances and make sure the food and banquet operations are running properly. Many of a hotel manager's core responsibilities involve budgets and money. When customers have complaints or when rooms need renovation or the water main breaks, the hotel manager should oversee the way those issues are resolved. Hotel managers have to don multiple hats for their role. Offered by ESSEC Business School. Remember: the easiest way to keep customers happy is to provide solutions to their problems (within reason, of course), so if you are proactive and keen to get issues resolved, hospitality could be a good fit. The average salary for a General Manager, Hotel with Budget Management skills in Seattle, Washington is $100,000. Experience in financial accounting, personnel supervision and problem resolutions is a added advantage. But if all you’re doing is managing, … Although it’s not for everybody, the hospitality industry can be a fascinating and rewarding place to work, especially if you enjoy meeting and interacting with new people. Excellent computer system skills. All rights reserved. Even when you are dealing with a difficult customer, it’s important to smile, be polite and remain professional; alternatively, on certain occasions, it can also be about going that extra mile for a guest or a patron. Let us know in the comments section below. The 75th percentile salary is $70,540, meaning 25 percent earn more. While much of your job as a sales manager will … Identifying, recruiting and hiring talented sales reps. Hotel General Manager Requirements – Skills, Knowledge, and Abilities for Career Success. It is common for hotel managers to work in the evenings, on weekends and on public holidays. It can also help you to develop relationships with customers and provide a more positive experience overall. Salary ranges can vary widely depending on many important factors, including education , certifications, additional skills, the number of years you have spent in your profession. They require strong managerial and sales skills in order to be able to increase the hotel’s revenue, manage the budget with a view to maximizing profits and ensure the hotel’s market position is competitive. Most employers in the hospitality industry rely on their customer-facing staff to uphold the reputation of their brand; therefore, it’s important that, at all times, you remain highly professional. It is also important to be able to communicate clearly with your fellow staff members, especially in busy, high-pressure environments like kitchens or nightclubs, where effective teamwork is crucial. They may also hire staff, work with marketing and the hotel's finances and make sure the food and banquet operations are running properly. Hotel managers need sound organizational skills and should be self-starters. Communicating with the staff will curb any booking and scheduling issues. This could damage the reputation of your hotel and cause you to lose business. address: The Black Church, St. Mary’s Place, Dublin 7, Ireland. Because of the great amount of responsibility you have undertaken, you may become stressed out if something goes wrong. Those working within the hospitality industry need strong interpersonal and communication skills. You will also need to make sure the hotel restaurant is following state health guidelines, when preparing food for guests, such as properly washing and preparing food, monitoring cooking temperatures, and following hand washing procedures. The manager will also be involved in troubleshooting. Hospitality management requires skills, some that are specific to the industry and others that are important in any management context. In 2016, 47,800 people were employed in the U.S. as lodging managers. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. Flexible, detail-oriented Hotel Manager with 15+ years of experience greeting and accommodating guests, overseeing the daily expenditures of hotels and managing advertising campaigns. Your restaurant health inspection will be available online for the public, so you will want to make sure your staff is observing the standards in place. Again, these skills are essential in customer service, and will therefore be practised everyday whilst working in the hospitality industry. They are particularly useful if you want to work in the tourism sector, where your knowledge of languages is useful on an in-person, day-to-day basis. Has learned how to successfully manage a hotel and is ready to move into a fulltime hotel general management position. Working as a hotel manager means long hours and managing a variety of employees in different departments: you will need to keep track of the cleaning staff, the cooks, the front desk and other employees, depending on the size of the hotel you are managing. Executive Search: This means they are often in charge of the financial management of hotel services. Assistant General Manager Choice Hotels -Quality Inn － Seattle , WA Receives and resolves or assists in resolving guest complaints and employee issues Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures Provides training including safety training to staff In most cases, there’s no such thing as a quiet day in the office and, therefore, the ability to multitask and handle several tasks at once will serve you well. Remember: the more positive the experience you provide, the more likely you are to receive good feedback – and a good tip, too. A Hotel Manager oversees all operations and day-to-day activities in a hotel organization. The information on this page will generally apply to all careers in this category but may not specifically apply to this career title. Hotel managers make sure their staff is providing friendly service and the hotel building and room facilities are in good condition. Hospitality Management Degree. Eight of the most crucial skills that every hotel manager should have include excellent communication, interpersonal skills, oriented to detail, operational knowledge, … ©2020 DeltaQuest Media. Hotel Managers must have excellent customer service and problem solving skills. Again, this is a skill that is highly valued in any industry; in hospitality, though, the ability to think on your feet and solve problems quickly can save yourself a lot of potential hassle. This keeps the customer happy, leaves a good impression of the hotel and saves you the trouble of a potential conflict. They are social skills such as empathy, negotiation, listening, … earn +92.88% more. As with all customers, the goal is to make them so happy that they’ll want to come back, so ensure that you’ve taken all measures required, whatever they may be. Therefore, if you have a tendency to skive, or you’re not willing to roll up your sleeves and get stuck in, it’s likely that you will get found out – and dismissed – rather quickly. Lodging managers earned a median annual salary of $51,840 in 2016, according to the U.S. Bureau of Labor Statistics. Interviewed, selected, coached and supported associates, ensuring they performed in accordance with the established hotel standards and values. Whether you are simply serving drinks or running an entire hotel, it’s your job to ensure that your customers are having a great time and that they have nothing to worry about. Managing stress and handling stressful situations calmly will keep your staff reassured and allow you to resolve any problems with hotel operations more quickly. Training and … You will need to make sure the maids are cleaning the rooms properly and maintaining sanitation conditions. The general manager of a hotel must balance several different responsibilities and duties. For instance, if a guest complains about their room, you could offer them complimentary drinks in the bar while you wait for another guest to check out. Market hospitality services, manage demand, and optimize revenue. Most successful hotel managers have a certain skill set that helps them pull together all the necessary attributes that make them successful. patience and the ability to remain calm in stressful situations. Highly skilled Hotel Management Trainee has experience working both at a chain hotel as well as experience working at a 4-star upscale hotel and casino resort. Although your attention to detail skills won’t make or break your hospitality career, there are times when they can come in handy. But if you’re not working seamlessly in union, the whole operation can start to go south, which is bad for customers, for your employer and, ultimately, for you. In hospitality, a large percentage of the customers you face (and, indeed, people you work alongside) will be from abroad; this means working with people from a variety of cultural backgrounds. Be an excellent role model. You'll need: persistence and determination. Although not necessarily a requisite, language skills are a huge bonus in this field because they allow you to communicate with a wider range of clients. Here are three of the most important interpersonal skills a hotel manager should have: People Skills – Guest concerns must be approached with patience, understanding, and tact, even under taxing circumstances; however, dealing with guests is only one component of a hotel manager’s duties. You will be a key person of reference for employees and clients as well as external vendors. Again, this is a skill that is highly valued in any industry; in hospitality, though, … Usually, this means ensuring that you look tidy and well-groomed, are on time for your shifts and are not caught doing anything you shouldn’t be, such as smoking outside the main entrance or not washing your hands before handling food. For instance, suggesting a particular wine to accompany a dish, remembering how a certain customer prefers their drink to be made, or even noticing that somebody is struggling to carry their luggage and offering to help are all small details that can leave a big impression on customers. 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